Refund policy


At Dhaagakala, every product is handmade with love and care. We strive to deliver quality products and a smooth shopping experience to our customers.

Return & Exchange Eligibility

Returns or exchanges are accepted only in the following cases:

  • Wrong product received

  • Damaged product received

  • Size issue in fixed bangle sets

Non-Returnable Products

The following items are non-returnable and non-refundable:

  • Customized or personalized bangle sets

  • Products purchased during sale or special offers

  • Used or damaged products after delivery

Important Conditions

  • Products must be unused and in original packaging with tags intact.

  • Return or exchange requests must be raised within 48 hours of delivery.

  • An unboxing/opening video is mandatory for damaged or missing product claims.

  • Slight variations in color, design placement, or finishing are natural in handmade products and are not considered defects.

Exchange Policy

Exchange is available only for fixed-size bangle sets, subject to product availability.

Customized products cannot be exchanged once the order is confirmed.

Customers may be required to bear reverse shipping charges for exchanges.

Refund Policy

Once the returned product is received and inspected by our team, approved refunds will be processed within 5–7 business days to the original payment method.

Shipping charges are non-refundable.

Order Cancellation

Orders can only be cancelled before dispatch.

Customized or personalized orders cannot be cancelled once production has started.

Incorrect or Damaged Orders

If you receive a damaged or incorrect product, please contact us within 48 hours along with:

  • Order number

  • Product photos

  • Opening video

Contact Us

For return, exchange, or refund-related queries, contact us at:

Email: dhaagakala02@gmail.com